Magento2 не может загрузить некоторые электронные письма о транзакциях

Я редактирую пользовательские шаблоны электронной почты транзакций в magento2. Но некоторые из них не открываются и отсылают меня обратно к файлам журнала со следующим сообщением

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Те, которые я пытаюсь открыть, например

• Новый порядок
• Новый заказ для гостя

Как для общих, так и для администраторов/luma.

Ошибка в исключении.журнал - это

main.CRITICAL: Zend_Json_Exception: Decoding failed: Syntax error in /home/forge/domain.com/vendor/magento/zendframework1/library/Zend/Json.php:97
Stack trace:
#0 /home/forge/domain.com/app/code/Magento/Email/Model/Template.php(306): Zend_Json::decode('{"var formatted...')
#1 /home/forge/domain.com/app/code/Magento/Email/Model/Template.php(320): Magento\Email\Model\Template->_parseVariablesString('{"var formatted...')
#2 /home/forge/domain.com/app/code/Magento/Email/Controller/Adminhtml/Email/Template/DefaultTemplate.php(52): Magento\Email\Model\Template->getVariablesOptionArray(true)
#3 /home/forge/domain.com/lib/internal/Magento/Framework/App/Action/Action.php(102): Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate->execute()
#4 /home/forge/domain.com/app/code/Magento/Backend/App/AbstractAction.php(226): Magento\Framework\App\Action\Action->dispatch(Object(Magento\Framework\App\Request\Http))
#5 [internal function]: Magento\Backend\App\AbstractAction->dispatch(Object(Magento\Framework\App\Request\Http))
#6 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(74): call_user_func_array(Array, Array)
#7 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Chain/Chain.php(70): Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor->___callParent('dispatch', Array)
#8 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\\Email\\C...', 'dispatch', Object(Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor), Array, 'adminAuthentica...')
#9 /home/forge/domain.com/app/code/Magento/Backend/App/Action/Plugin/Authentication.php(143): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain\{closure}(Object(Magento\Framework\App\Request\Http))
#10 [internal function]: Magento\Backend\App\Action\Plugin\Authentication->aroundDispatch(Object(Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#11 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Chain/Chain.php(67): call_user_func_array(Array, Array)
#12 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\\Email\\C...', 'dispatch', Object(Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor), Array, 'adminMassaction...')
#13 /home/forge/domain.com/app/code/Magento/Backend/App/Action/Plugin/MassactionKey.php(33): Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))
#14 [internal function]: Magento\Backend\App\Action\Plugin\MassactionKey->aroundDispatch(Object(Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#15 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(142): call_user_func_array(Array, Array)
#16 /home/forge/domain.com/var/generation/Magento/Email/Controller/Adminhtml/Email/Template/DefaultTemplate/Interceptor.php(27): Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor->___callPlugins('dispatch', Array, Array)
#17 /home/forge/domain.com/lib/internal/Magento/Framework/App/FrontController.php(55): Magento\Email\Controller\Adminhtml\Email\Template\DefaultTemplate\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#18 [internal function]: Magento\Framework\App\FrontController->dispatch(Object(Magento\Framework\App\Request\Http))
#19 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(74): call_user_func_array(Array, Array)
#20 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Chain/Chain.php(70): Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', Array)
#21 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'install')
#22 /home/forge/domain.com/lib/internal/Magento/Framework/Module/Plugin/DbStatusValidator.php(69): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}(Object(Magento\Framework\App\Request\Http))
#23 [internal function]: Magento\Framework\Module\Plugin\DbStatusValidator->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#24 /home/forge/domain.com/lib/internal/Magento/Framework/Interception/Interceptor.php(142): call_user_func_array(Array, Array)
#25 /home/forge/domain.com/var/generation/Magento/Framework/App/FrontController/Interceptor.php(26): Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', Array, Array)
#26 /home/forge/domain.com/lib/internal/Magento/Framework/App/Http.php(115): Magento\Framework\App\FrontController\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#27 /home/forge/domain.com/lib/internal/Magento/Framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()
#28 /home/forge/domain.com/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))
#29 {main} [] []